Privacy Policy

Effective Date: [08/09/25]
Last Updated: [08/09/25]

This Privacy Policy explains how Water Tag Inc. (“we,” “our,” “us”) collects, uses, stores, and protects the personal information of customers and visitors (“you,” “your”) on our website watertag.com/shop and related services.

We are committed to protecting your privacy and being transparent about how your data is handled.

Information We Collect

We may collect the following types of information:

Personal Information: name, email address, phone number, billing/shipping address, and payment details.
Account Information: login details for our shop and member area.
Order Information: purchase history, returns, warranty claims.
Technical Data: IP address, browser type, device information, cookies.
Marketing Data: preferences for newsletters, offers, and promotions.

How We Use Your Information

We use your information to:

Process and deliver orders, returns, and refunds.
Manage warranties on vests and launchers (2 years for leaking parts, 1 year for damages not caused by misuse).
Provide access to our online training, manuals, and member resources.
Improve website functionality and customer experience.
Send marketing updates, promotions, and newsletters (only with your consent).
Comply with legal obligations and prevent fraud.

Sharing of Information

We do not sell or rent your personal data.
We may share information only with:

Service Providers: payment processors, shipping companies, CRM systems.
Legal Authorities: if required by law or for fraud prevention.
Business Partners: distributors or affiliates (only as needed to provide service in your region).

Data Storage & Security

All transactions are encrypted using SSL technology.
Payment details are handled securely by third-party providers (we do not store full credit card details).
Personal data is stored only as long as necessary for business, legal, or warranty purposes.

Cookies & Tracking

We use cookies and similar technologies to:

Improve site performance and remember your preferences.
Track traffic and usage analytics.
Support targeted marketing campaigns (if you consent).

You can manage cookies in your browser settings.

Your Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you have rights to:

Access the personal data we hold about you.
Request corrections or deletion of your data.
Opt-out of marketing communications at any time.
Request a copy of your data in a portable format.

To exercise your rights, contact us at sales@watertag.com.

Children’s Privacy

Our shop is intended for business-to-business (B2B) customers and is not directed to children under 16. We do not knowingly collect data from children.

International Data Transfers

As a global company, your data may be stored and processed outside of your country. We ensure appropriate safeguards are in place when transferring data internationally.